Refund Policy
Thank you for shopping at Neucare India (https://neucare.in).
We take pride in delivering high-quality surgical and baby care products. Please read our return and refund policy carefully before making a purchase.
Return & Refund Policy
No Returns
We do not accept returns as we ensure that only accurate and quality-checked products are shipped. Due to the sensitive nature of surgical and baby care items, we cannot accept returns once delivered.
Incorrect or Damaged Product
If you receive an incorrect product or a damaged item, please contact us within 24 hours of delivery via WhatsApp at +91 9008013511. Kindly share an unboxing video showing the product and package details clearly. This is essential for processing any claim.
Unboxing Video Required
To be eligible for any return or resolution, an unboxing video is mandatory. Please record a clear, uncut video while opening the package, starting from the sealed parcel.
Conditions for Returns
Returns may be accepted only if:
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The product delivered is incorrect or defective.
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You notify us within 24 hours of receiving the product.
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The product is unused, in its original packaging, and not tampered with.
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The product falls under a returnable category (see exclusions below).
Non-Returnable Items
Due to hygiene, safety, and regulatory reasons, the following items cannot be returned:
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Products customized or made to order.
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Products unsealed after delivery.
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Consumable items such as medicines, health supplements, or any perishable goods.
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Baby care and hygiene products once opened (e.g., diapers, feeding accessories).
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Surgical items that have been opened or used.
We reserve the right to refuse returns that do not meet the above conditions.
Returning Goods
If a return is authorized, you are responsible for the cost and risk of returning the item. Use a reliable courier with tracking and insurance.
Return Address:
Neucare India
Bengaluru, Karnataka 560018
We are not liable for lost or damaged goods in transit. Refunds (if applicable) will only be processed after we receive and inspect the returned item.
Contact Us
For questions, concerns, or return inquiries, reach out to us:
📧 Email: care@neucare.in
📞 Phone/WhatsApp: +91 9008013511
🌐 Website: https://neucare.in